Reference

Your Rights and Our Obligations on surga 22

These terms govern how your account, wallet activity, and access to our platform work — covering everything from how DANA, OVO, and GoPay transactions are handled to what happens when you contact our support team.

Account TermsDANA · OVO · GoPay PolicyData & PrivacyAccess by Eligible RegionContact & Dispute Paths
surga 22 Your Rights and Our Obligations on surga 22
REACH OUR TEAM

How to Contact Us About Legal Matters

If a term is unclear, your account has been restricted, or you need to raise a dispute about a DANA, OVO, or GoPay transaction, our support team handles legal and policy queries through dedicated channels. Players in Yogyakarta and across Indonesia can reach us any time a question about account rights or policy changes comes up — we keep the path short.

Live Chat Open the chat widget from your account dashboard to reach a policy-trained agent. Available around the clock for account and transaction disputes.
Email Support Send detailed legal or account queries to our support address listed in your account settings. We aim to respond within one business day for policy matters.
Help Centre Our help centre contains the full current terms, recent amendment logs, and step-by-step paths for raising a withdrawal dispute or requesting account data.
ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Account security and data handling are the foundation of how surga 22 manages your relationship with the platform. From the moment you verify your identity to process a GoPay or OVO withdrawal, the data you submit is held under strict access controls — only the teams required to complete that transaction can view it. We use SSL encryption across all account pages and do not store raw wallet credentials on our servers after a transaction is confirmed.

Data Retention We hold account and transaction records for as long as required by the applicable jurisdiction. You can request a summary of what we hold by contacting support through your account dashboard.
Cookie Policy Cookies help us keep your session active and remember your preferred wallet — DANA, OVO, or GoPay. You can manage cookie preferences from your browser settings at any time.
Access Requests If you want to review, correct, or remove personal data tied to your account, submit a request through the support chat or email channel. We process these in line with applicable data rules.
Security Escalations Suspected unauthorised access to your account should be reported immediately via live chat. We can freeze wallet-linked activity while the review is in progress to limit any impact.

Common Questions About Our Legal Terms

These are the questions we hear most when someone wants to understand their rights, how their account data is managed, or what happens if a transaction goes wrong. If your question isn't here, the support team can walk you through the relevant policy section directly.

Yes. Access conditions and the specific clauses that govern your account depend on your location and local law. We apply the most relevant terms for your eligible region automatically when you log in.

Your wallet identifiers are used only to process the transaction you initiated. We do not retain raw DANA or OVO account details on our servers once the transfer is confirmed and reconciled against your account.

Open a live chat session from your account dashboard and provide the transaction reference number. Our team will trace the GoPay transfer against our records and respond with a status update as quickly as possible.

Yes. Submit a data access request through live chat or the support email address in your account settings. We will compile a summary of the information held and send it to your registered contact.

Contact live chat immediately so we can suspend wallet-linked activity while we investigate. Changing your login credentials through the account security page is also recommended as a first step.

We publish amendment notices on the platform before changes take effect. Continuing to use your account after the notice date means you accept the updated terms. Check the help centre for the current version at any time.