Reference

How surga 22 Handles Your Personal Data

This Privacy Policy explains what data we collect when you use surga 22, how we store it, and what rights you have over it — covering everything from your account registration details to the wallet connections you set up with DANA, OVO, or GoPay.

Account Data ProtectionDANA, OVO, GoPay Wallet ContextYour Access RightsCookie ControlsData Retention Clarity
surga 22 How surga 22 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Our live chat is the quickest path for privacy questions. Start a session from your account dashboard — our Indonesia support team handles data access and deletion requests directly through this channel.

Email Privacy Request

For formal data requests — a copy of what we hold, a correction, or a deletion — send us an email with your registered account details. We respond to privacy-related emails within the timeframe required by applicable local rules.

Account Help Centre

Your account dashboard includes a wallet verification and account help section where you can review linked payment methods like DANA, OVO, or GoPay and update contact details without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Cookies and Session Tracking

We use session cookies to keep you logged in across your current visit and preference cookies to remember your language and wallet choice.

Account Security Measures

Every account uses a one-time OTP step on login from a new device. Your password is stored as a salted hash — we never hold it in plain text. If you suspect unauthorised access, reset via the account page immediately.

Retention and Deletion

We keep active account data for as long as your account remains open. Once you close your account, we retain only what local law in Indonesia requires for a defined period, then delete the rest.

Who to Contact for Changes

To correct, export, or request deletion of your data, reach our Indonesia support team via live chat or the email address shown in your account settings. We confirm receipt and act within the timeline local regulations require.

Common Questions About Your Data Rights

We collect your name, contact details, and the payment method you link — DANA, OVO, or GoPay. We also log device type and session data to keep your account secure across devices.

Wallet data is shared only with the payment processor handling your transaction — nothing beyond what is needed to complete the deposit or withdrawal. We do not sell or trade your financial data.

Contact our Indonesia support team through live chat or the account help email. Provide your registered account details and specify what you need — we will respond within the timeframe local rules require.

Yes. Submit a deletion request through live chat or email. We will close your account and remove personal data beyond what local law in Indonesia requires us to retain for a set period.

We use session and preference cookies to keep you logged in and remember settings like your linked wallet. You can block cookies via your browser, though this may interrupt login continuity across devices.

Once your account is closed, we retain only what applicable Indonesian law requires for a defined period — typically transaction records for regulatory purposes — then delete the rest, including linked wallet references.