Reference

Terms and Conditions That Govern Your Account

These terms set out what you can expect from surga 22 and what we ask in return when you open and use your account.

DANA, OVO, GoPay Wallet RulesAccount Access and EligibilityTransaction and Withdrawal TermsAccount Suspension ConditionsJurisdiction and Local Law

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ACCOUNT SECURITY POLICY

How We Protect Your Account and Data

Your account security matters as much to us as it does to you. We apply SSL encryption across all account sessions, which means your login, wallet links, and transaction data are protected in transit. We retain account data only for as long as required under applicable regulations and our own internal policy — after that, it is deleted or anonymised. If you want to know what data we hold about you, or you want to request a correction or deletion, contact our support team through live chat or email and we will respond within the timeframe our policy allows.

SSL Encryption

Every account session — login, wallet link, withdrawal request — runs over SSL encryption. Your DANA, OVO, and GoPay details are never stored in plain text on our servers.

Data Retention

We hold account data only as long as regulations and our own policy require. Once that period ends, data is deleted or anonymised — we do not keep records beyond what is necessary.

Access Requests

You can request a copy of the data tied to your account at any time. Submit the request through live chat or email and we will confirm receipt and process it in line with our policy.

Correction and Deletion

If your registered details are wrong — name, wallet owner, contact info — contact support. We will verify your identity first, then update or remove the data under your instruction.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question about your account — a wallet mismatch, a transaction under review, or a request to update your registered details — our account support team is the right place to start. We handle terms-related queries through live chat and email so there is a written record you can refer back to. Response times vary, but account-security queries are treated with priority.

Live Chat Reach our account support team directly through the live chat window. Use this for urgent terms queries, wallet name mismatches, or transaction holds that need fast clarification.

Email Support Send detailed terms or account questions to our support email. Email creates a written record — useful when you need to document a dispute or request a formal account review.

Account Help Centre The Help Centre covers common terms questions — what triggers a withdrawal hold, how wallet verification works, and what to do if your DANA or OVO details need updating.

What These Terms Actually Cover

surga 22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on surga 22, you confirm that you have read, understood, and accepted these terms in full. Access to our platform is available only where permitted under local law in Indonesia, and eligibility is your responsibility to confirm before using the service. Each

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account is personal — it may not be shared, sold, or operated by anyone other than the registered holder. When you link a wallet such as DANA, OVO, or GoPay to your account, that wallet must be registered in your own name; mismatched wallet names will
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cause withdrawal requests to be held for manual review. Deposits submitted through local payment rails are processed in the order they are received, and reversal requests must go through our account support channel. We reserve the right to suspend or close an account if activity appears
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inconsistent with these terms, including multiple accounts from the same device or payment source. Players in Yogyakarta and across Indonesia should note that the availability of specific features — including certain game categories and promotional offers — may vary depending on the region and applicable local
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regulations. Changes to these terms will be posted on this page, and continued use of your account after a notice period means you accept the revised version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Terms Questions, Answered Directly

Below are the terms questions our account team hears most often. If your question is not here, the live chat channel is the fastest way to get a direct answer tied to your specific account.

Access to surga 22 depends on local law and eligible regions. These terms apply to all registered accounts, but specific features may vary by location. It is your responsibility to confirm eligibility before using the service.

Any mismatch between your registered account name and the wallet owner name — whether DANA, OVO, or GoPay — will place your withdrawal on hold for manual review. Contact support with your verification documents to resolve it.

No. Each account is strictly personal and may not be shared, transferred, or operated by another person. Multiple accounts linked to the same device or payment source are a breach of these terms and may lead to suspension.

When we update these terms, we post the revised version on this page with a notice. Continued use of your account after the notice period means you have accepted the changes. Check this page periodically if you want to stay current.

Send the request through live chat or email support. We will verify your identity, confirm receipt, and process the request within the timeframe set out in our data retention policy. Deletion requests are handled on a case-by-case basis.

Accounts may be suspended for mismatched wallet details, multiple accounts from the same source, activity inconsistent with these terms, or failure to complete identity verification when requested by our support team.

Terms and Conditions That Govern Your Account

How We Protect Your Account and Data

How to Reach Us About These Terms

Your Terms Questions, Answered Directly

01 Do these terms apply differently depending on where I am in Indonesia?

02 What happens if my DANA or OVO wallet name does not match my account name?

03 Can I share my account with someone else or open more than one account?

04 How will I know if these terms change?

05 How do I request access to, or deletion of, my account data?

06 What can cause my account to be suspended under these terms?

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